FAQ's

Product Help

What makes your duvets different?

Our duvets are crafted with Microfibre Percale AirGen, the crème de la crème of microfibre. This hotel-grade luxury bedding is ultra-breathable, temperature-regulating, and moisture-wicking, providing you with the ultimate sleep experience.

What is Microfibre Percale AirGen?

It is the highest-grade microfibre, engineered for superior softness, durability, and breathability. Designed to rival even the finest Egyptian cotton, it offers a lightweight yet insulating feel for year-round comfort.

Are your products certified for quality and sustainability?

Yes, all our duvets and pillows are OEKO-TEX certified, ensuring they are free from harmful substances. Our products are also eco-conscious, made from ECO Down alternative superfine hollowfibre for a sustainable and luxurious sleep.

What is the filling made of?

  • Duvets: Filled with our premium ECO Down alternative superfine hollowfibre, providing cloud-like softness and warmth without the allergens.
  • Pillows: Available in soft or firm, filled with Superfine Hollowfibre, offering plush support tailored to your preference.

What sizes and tog ratings do you offer?

We offer a variety of sizes and tog ratings to suit different sleep preferences:

  • Duvet Sizes: Single, Double, King, and Super King.
  • Tog Ratings: 4.5 Tog (Summer), 10.5 Tog (All-Season), 13.5 Tog (Winter).

Delivery & Returns

Do you offer free delivery?

Yes, we provide free standard delivery (3-5 working days) on all orders. For express delivery, we offer next-day delivery for £4.99, handled by trusted couriers such as DPD, Royal Mail, and UPS.

What is your return policy?

We offer a 60-day return policy for unused items in original packaging. If your item arrives damaged, you must report it within 24 hours, and we will cover the return/exchange costs.

Can I change my delivery address after placing an order?

If your order hasn't been dispatched, we may be able to update the address. Please contact us as soon as possible.

General Support

How do I contact customer support?

Our customer service team is available via email at [your email address], or through our website’s contact form. We aim to respond within 24 hours.

Do you offer a duvet and pillow bundle?

Yes, we offer exclusive discounted bundles that include our premium duvets and pillows for a complete luxury sleep experience.

How should I store my duvet when not in use?

Store your duvet in a breathable bag in a cool, dry place. Avoid vacuum storage for long periods, as it may compress the filling.

Brand Philosophy

Crafted for those who appreciate the finer things in life, our bedding brings the five-star hotel experience to your home.

Where can I purchase your products?

Our duvets and pillows are available exclusively on our website, ensuring you receive the highest quality products directly from us.

If you have any other questions, feel free to get in touch with us!

Can I change my delivery address after placing an order?

If your order hasn't been dispatched, we may be able to update the address. Please contact us as soon as possible.